Authenticity

Genuine, refurbished or pulled: telling the three conditions apart

The most common concern among overseas buyers is paying a new-part price for a refurbished part. The sound approach is not to promise "brand new", but to state the condition clearly at quotation stage.

• Genuine new: original packaging intact, labels and serial numbers verifiable
• Refurbished: signs of rework on the housing or terminals; replaced components must be declared
• Pulled: taken from retired equipment; test records are mandatory